Frequently Asked Questions
You Asked, We Answered
Do you accept returns?
We have a 90 Day Money Back Pledge
All Garden Guru products are covered by a 90 day “no questions asked” return policy.
If you decide you are not 100% satisfied with your Garden Guru purchase for any reason and would like to return the product for a refund, you can do the following:
Email us at Service@GardenGuruTools.com within 90 days of your purchase to receive a return authorization number.
Pack the product securely, print the RMA number on the outside of the box, and send it postage paid (customer is responsible for return shipping charges) to the address shown on the RMA advice.
You will then receive a refund of your purchase price, less any charges for outbound shipping (in the case of free shipping orders), any additional services, and a processing fee if applicable.
Note: Refunds will only be made to the name, address, and credit card account on file. Refunds will not be applied to accounts that are past-due, or for accounts that are cancelled before the conditions for payment of the refund are met. Returns received without an RMA number on the box may delay any refund due and may incur additional processing charges.
How should I care for my tools?
Your product has been professionally designed to require very limited customer care and maintenance. To ensure this, we recommend that you do the following:
Prior to each use inspect your product for loose components and tighten any loose components.
Regularly check all nuts, bolts, screws, and frame to be sure that they are tight and secure and have not suffered any long-‐term wear that may cause the product to break down.
If parts are damaged, do NOT use the product until they have been replaced. Please clean the product after each session. This will limit residue build up and ensure long product life.
If any items on your product, including the warning labels, are damaged or appear to be near failure, please contact our customer care center.
Regular inspection of your product is important for your safety and the safe use of the product.
Which countries do you ship to?
Shipping is currently available anywhere in the U.S. If you would like to ship a product internationally, please contact us at Service@GardenGuruTools.com
Are the products covered by a warranty?
Yes, all of our products are covered by a Standard Limited Warranty. Click here for more information.